Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients’ requirements are met accurately and efficiently.
This is 40hrs per week, Mon – Fri, 8am -5pm. Flexibility around these hours must be available.
75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire.
In return you will get
- Annual leave 33days (inc. 8 bank hols)
- 24/7 Free access to all courses on Udemy for Business
- 5% & 5% Pension.
- 4x Death in service
- Store discounts.
- Cycle to work.
- EV scheme (after 2 years’ service)
- Referral programme
- Free onsite parking
Duties & Responsibilities of the Senior Field Service Engineer:
- Always demonstrate excellent customer service, particularly when at client sites.
- Travel to and from client sites across the UK (flexible working and some overnight stays required)
- Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices.
- Deliver, install, and configure IT equipment at client sites.
- Troubleshoot and resolve issues in line with SLA.
- Provide basic training to end users on how to use equipment and systems.
- Be involved in system implementations and site deployments.
- Complete basic network cable and socket repairs.
- Demonstrate efficient management of own workload, working to strict deadlines.
- Take ownership of your work queue, ensuring all administration tasks are completed on time – Ticket notes, customer communication, asset administration.
- Ensure client related documentation is kept up to date.
- Liaise with 3rd parties for support as appropriate.
- Be responsible for own personal development.
- Work closely with the projects and scheduling team on all incident and project ticket progress.
- Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site.
What you will need to succeed as a Senior Field Service Engineer:
- Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101)
- Strong knowledge using, supporting, and implementing Microsoft applications.
- Working knowledge of and experience using Windows operating systems.
- Experience in cloud technologies such as Azure, AWS, and Google Cloud.
- Experience in virtualisation technologies – Hyper-V, VMWare, Citrix
- Microsoft 365 knowledge and experience
- A general understanding of IT networking.
- Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals.
- Ability to prioritise and multi-task efficiently,
- Ability to proactively problem solve and identify solutions.
- Basic understanding of GDPR and cyber security principles.
- Excellent verbal, written and listening skills. Exceptional time management skills.
- Demonstrable empathetic and confident demeanour. Always calm and reassuring.
- Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs.
- A self-starter with a “can do” attitude.
- Flexible and pragmatic, yet resolute and decisive. Logical thinker.
- Able to work well under occasional pressure.
- Excellent attention to detail.
- Work well within a team in a fast-paced environment.
- Hold a full clean driving licence.
If you are interested in finding out more about this position, please contact Daniel for a chat on 01223 620798 or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
