1st Line Support – Norwich/Cambridge

As a 1st Line Support Technician your day-to-day duty will be to support your clients using your range of technical support skills. As part of the role you will have a good telephone manner and have the ability to guide your clients through any technical issues they may be having.

In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working.

 

Duties & Responsibilities:

  • Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
  • Installing PCs / upgrading software
  • Administration of IP phone systems (via web based interface)
  • Supporting customer applications (training provided)
  • Setting up email accounts and website hosting (Linux and Windows)
  • Support for Mac’s remotely and on-site.

Knowledge:

  • Anti-Virus
  • Disk Space
  • Memory / CPU
  • Office 365 Management
  • General PC Issues
  • VPN Issues
  • Connectivity Troubleshooting
  • Wi-Fi Troubleshooting
  • Creating new users via Active Directory
  • Service cancellations
  • Completion of IT Solutions & Project Work
  • PC/Workstation Installations
  • Anti-Virus Installation

 

If you are interested in finding out more about this position, please contact Daniel for a chat on 01223 620798 or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.

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