• Permanent
  • South Cambridge
  • Salary: £20,000 - 24,960

Salary: £20,000 – £24,960 p.a.

Hours of work: Full time with Hybrid Working (minimum 3 days in office)

Kameo Recruitment is recruiting for a Tenant Care Advisor to join a world leading consultancy firm based in South Cambridge. You will be overseeing customer transactions, processing payments, and addressing any billing queries, therefore excellent communication and computer skills will be essential.

Duties & Responsibilities of the Tenant Care Advisor

  • Communicate with customers via phone and email
  • Resolve customer queries, recognising when complaints need to be escalated to management
  • Discuss invoices and accounts with customers
  • Process payment information from customers, ensuring the information is kept safe and confidential
  • Schedule engineer appointments with customers
  • Contact customers to verify account information

Requirements for this role

  • Excellent numerical and computer skills, including MS Office
  • Written and verbal communication skills, with a high attention to detail
  • Interpersonal skills, particularly over the phone
  • Time management, multitasking, and organisational skills

Company benefits:

  • 22 days holiday rising by 1 day per full year (max of 25 days)
  • Study support for relevant qualifications
  • Eligibility for annual bonus scheme
  • Pension and group life insurance schemes
  • Employee discounts
  • Vehicle leasing scheme
  • Cycle to work scheme, and more!

 

 

If you would like to apply for this position please submit your CV. We will review and respond within 3 – 5 working days.

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