Hours of work: Monday to Friday (40hpw)

Location: Wickhambrook, near Newmarket

Kameo Recruitment have been trusted by our well-respected client within the farming machinery industry to support them in their current recruitment campaign to hire for an industry experienced Service Technician / Product Support Specialist.

This is an excellent opportunity for an enthusiastic and self-motivated professional to be part of a fast moving and highly reputable agricultural business.  Reporting to the After Sales Manager you will be responsible for ensuring that all services, repairs & maintenance on the purchased farming machinery are carried out and managed efficiently.

Duties & Responsibilities of the Service Technician / Product Support Specialist

  • Provide support to ensure all customers receive a high level of service & customer care.
  • To provide assistance and customer advice, as and when required in the show room.
  • Attend national and international exhibitions and, as part of the team, work to set up the company stand ensuring that our machines are presentable.
  • Work closely with the Sales teams and of support when they are visiting farming customers to assist in selling the company’s products and systems.
  • Support partners with crop trials, set up and planning, using the company’s products.
  • Build positive working relationships with all distributors and dealers.
  • Report issues back to the Engineering and/or Service departments to ensure the ongoing development of the company’s products and systems.
  • National & international travel is required when business demands it to carry out service and/or repairs for customers.
  • Visit dealers and distributors to conduct training on machine installations, service training, attendance of Open Day events etc. to present the company’s products ie. machine walk-rounds and PowerPoint presentations to farmers.
  • Training operators, as and when required, to get the best out of the company’s products.

Requirements for this role

  • Previous background working as a Service Technician or Product Support Specialist is required, ideally from a farming / agricultural background or even a construction / plant machinery background.
  • A presentable and professional image must be always portrayed.
  • Strong communication skills and the ability to provide a high level of customer care is essential.

There is overtime and weekend work available as and when business demands it so a flexible and collaborative approach is ideal.

If you would like to apply for this position please submit your CV. We will review and respond within 3 – 5 working days.

 

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