• Permanent
  • Cambridge
  • Salary: £25,000 - £40,000

Kameo Recruitment is recruiting for permanent First Line Support engineer to join an exciting, award winning digital creative company that’s based in central Cambridge.

The successful candidate will support the staff who are currently split between working from home and working in the brand-new studio. Fundamentally, the focus will be the setting-up, installing and deployment of hardware upgrades for existing and new staff. In addition to this, you will provide customer focussed first-line support in a Windows environment; answering helpdesk tickets, dealing with user queries and providing remote support.

This is not an ordinary support role- you will gain exposure to a vast range of innovative technology- from networking and storage equipment, to firewalls, devkits and audio-visual equipment. Career progression is highly encouraged and there may be an opportunity to specialise in one of these areas and become the subject matter expert for the team.

Requirements for the First Line Support:

  • Knowledge of PC hardware such as: components, assembly and troubleshooting
  • Knowledge of Windows 10 (installation, configuration and support)
  • Experience with hardware and software fault diagnosis and troubleshooting
  • Demonstrable customer service skills
  • Fantastic attention to detail
  • Excellent communication skills

Desirable is:

  • Knowledge of networking fundamentals
  • Full UK Driving licence

If you are interested in finding out more about this position, please submit your CV.


Keywords: IT Technical Support, IT Technician, Windows 10, Windows server, Windows OS, install, configure, support, deploy, customer service, Cambridge, East Anglia, Tech Support, First Line, 1st Line, Support, IT Technical Support, IT Technician, Tech Support, First Line, 1st Line, Support, Windows

Kameo Recruitment is an independent agency, which specialises in permanent and fixed term positions within the Sales, Marketing, HR and Commercial/Office sectors. We recruit across East Anglia, but specifically focus on Cambridgeshire and the surrounds.

We receive a high volume of applications and although we would like to, unfortunately we are unable to respond to all of them. If you have not heard from us within 5 days of your application, unfortunately on this occasion we have been unable to progress your interest.



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