Kameo Recruitment is recruiting for a Customer Support Specialist (no previous experience required) to be based in west Cambridge, at an established software company with an impressive platform.
No experience required, it’s all about having a brilliant attitude.
Working in a small team, you will play a crucial role in providing assistance and solutions to customers experiencing technical issues with products, services, and software. You’ll be the first point of contact for customers seeking help.
This entry-level role offers an excellent opportunity for individuals who are enthusiastic about technology, possess excellent communication skills, and have a genuine desire to assist others.
Day-to-Day Responsibilities for the Customer Support Specialist:
- Respond to customer inquiries via phone or email, and provide clear and empathetic communication
- Listen attentively to customer concerns, ask relevant questions, and use logical thinking to identify the root cause of issues
- Collaborate with team members and escalate complex issues to higher-level support when necessary
- Provide customers with information about product features, functionalities and best practices to prevent future issues
This is a fantastic opportunity for anyone wanting to start their career. This organisation is highly progressive and determined that no two years in the business are the same.
Apply now to be part of their dedicated Customer Support team!
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If you are interested in finding out more about this position, please submit your CV.